Sunday, April 05, 2009 - 12:03 am, by: Hakan Pasha(Hakanpasha)
Lew, as it stands, 2 of the 5 dump pipes made in this batch have been 'unsuitable' to put it kindly (going by the customer descriptions).
Did you sell all 5 dump pipes? Do all 5 dump pipes have this design/workmanship fault or are likely to have it? Have any of the other customers of this batch complained? If no modifications have been done on the dump pipes how will the customer be compensated?
I don't exactly know the details of the conversations you had with Mike, but you must understand from his point of view that, if his car was off the road until the dump pipes were installed and he lives on the other side of the world, he probably didn't have time to contact you, wait for confirmation to return the dump pipes, post the dump pipes (paying a cost to post something faulty to get repaired is a put off in itself), wait for it to be modified by you, wait a little while longer for it to be posted back then wait some more for it to be installed. He probably just had to get his car back on the road, especially if he's relying on his Soarer to get to and from work, that's lost wages, which may have ended up costing more than 300 pounds if he decided to take legal action. Also take into account legal costs if you had lost the case.
Again, I don't know the full story and I'm not blaming anyone so don't go attacking or abusing me. Just wanting to shed some light on the other side.