Sunday, April 05, 2009 - 01:25 am, by: Mike Dobkin(Razman)
Lew, So at last I get your attention – it is a shame you didn’t respond to any of my emails and PMs for the last 3 months or maybe I wouldn’t have resorted to such measures. You see when someone appears to ignore all attempts to contact him, moves to another address without informing anyone and also doesn’t complete his unfinished business it is rather irritating to say the least. I am sure you would feel the same if you were in the middle of a deal and the seller ran off without a word!
Just to clarify the issue a little more, I use my car for my business. If it is off the road then I don’t work – I can’t afford not to work. My car was booked in for the dump pipe installation for ONE DAY during my day off, which should have been ample time if everything fitted ok, however half way through the day it became obvious that the dump pipe was not made correctly (along with others in the ‘batch’ it transpired) which you had obviously not checked for quality. I then emailed you with my findings but due to our time zones, your reply came back the next day, basically saying ‘don’t cut anything’.
I had to make a decision based on what I knew and decided to instruct an engineer to modify the pipes to fit the car (a process which took less time than your reply I might add) We are not talking rocket science here – they are pipes for God’s sake. Any instructions from you would not have made any difference to the times involved and I needed to get to work the next day. My other option was to keep the car off the road for another day (or more) and wait for your reply with instructions to rectify the faulty pipe. This extra work was expensive, but not as expensive as my lost business that would follow if the situation wasn’t resolved quickly. It was simply the lesser of two evils and if my invoice shocked you, you would have had a coronary if I sent you a bill for my loss of business due to this fiasco.
In December 2008 you emailed me saying “Mate let me know what it has cost you to fix this drama and i will get the maker to pay for it”. I therefore did exactly that which is when everything went quiet your end..... no offer of compensation, no apology, not even a gesture, no follow up whatsoever despite several attempts to contact you via email and this forum – you simply disappeared. What would anyone think in this situation? Is this your idea of good customer service? If an employee of mine behaved that irresponsibly he would have got his cards that same day!
And then to add insult to injury, when I finally track you down to your new employer’s address, you make a feeble attempt to hide behind the fact that your business had failed and then you have the audacity to state you were not willing to do anything about it anyway!
So to summarise, I ordered a product from you, it arrived late (remember those empty delivery promises?) It was badly made and didn’t fit, so I modified it to save time and money, presented you with the bill and then you ran away – is that about right?
To be honest I couldn’t give a toss about the money now – it is the principle of the thing that gets me. You just disappeared without any offer of compensation or explanation for your actions. In short, you turned your back on a customer and you deserve all the flack you are getting. I have been dealing on forums and eBay over for ten years or so and you now hold the dubious honour of being the only person to rip me off ...... ever!
*Edit* I just read Hakanpasha’s post – looks like I’m not the only one who feels the way I do about this
