Friday, January 17, 2014 - 08:53 pm, by: Michael McKellar(Mickmini)
Huh, just means their database is crap. i used to work for a telco many years ago sorting all the crap data out. The gibberers in the call centres don't actually know anything, the maximum level of their skill or knowledge is to read what is in front of them.
Keep persisting until you get on to someone who actually works on the exchange or with the techos that come to do the job (usually subcontractors).
I had the problem where i needed the telstra box that houses the splitter for the cable TV moved from the side to the front of the house. I tried to have it done properly but constantly got thwarted because there is no job in the system for moving a box, only installing or deleting. In the end I paid a Visionstream tech cash to do it. He came out to do a check on the ADSL line for my ISP (not telstra) and i managed to convince him to do it. I would have done it myself, but the techos have all the nice tools for stripping the wires and putting the connectors on.