| Author |
Message |
Sebastian Grant
DieHard
nsw
soarer TT
Posts: 680
Reg: 01-2008
|
Some of you may know that I recently became the proud owner of a Seibon bonnet purchased of this forum from Brendan McGannon who employed TNT to ship it from S.A. to me in N.S.W. They picked it up some three weeks ago and it was just delivered today. They told Brendan that the reason for it taking so long was that they were building a box to transport it in, I was happy to wait as long as it arrived unscathed. The box that took three weeks to "construct" turned out to be a cardboard box usually used to transport artwork and the bonnet itself was lightly wrapped in bubble wrap. Quite obviously they have then transported it upright, resting on the pointed edges near the the windscreen. Why anyone would choose to support the weight of the bonnet on the two smallest points of contact I'll never know but the end result was me receiving a damaged bonnet which I doubt TNT will claim responsibility for.
These photos are of one side (the worst side).
Now that I've vented a little my question is can this be repaired baring in mind that I don't plan on painting it as I like the carbon fibre look and if it can, who in sydney would be able to do it?
Any help would be greatly appreciated. |
Matt Sartori
TryHard
Western Australia
Rx7
Posts: 326
Reg: 08-2008
|
Yes, Carbon fibre is repairable. Bit expensive though i think.
No idea where to get it done but |
Aaron Casey
Goo Roo
nsw
'94 jzz30 gttl, 2 mini's one supercharged 
Posts: 1425
Reg: 08-2005
|
i dont know if you would be able to due to the weave  thats sucks heaps did you have insurance on it? make sure you tell them and you never know they may repair it. i had a few things damaged sometimes they come to the party sometimes they dont.
you may wanna repair it and respray it to suit your car so you have an ultralight vented bonnet but looks more stealth. |
Sebastian Grant
DieHard
nsw
soarer TT
Posts: 682
Reg: 01-2008
|
I'm trying to get in contact with Brendan to see if he insured it but I doubt it as it was only $200 to transport it.
I really want a black soarer with a carbon fibre bonnet. If I can't repair this one you'll find me down the cross doing ungodly things to get the money for a new one. |
Walter Gillmore
TryHard
QLD
TT JZZ30
Posts: 345
Reg: 07-2009
|
yeah that looks repairable. the weave looks intact, just needs the epoxy/ resin whatever it is moulded and set back in. dont know of any repairers down in sydney tho sorry mate. there's one up here in brisbane, in eagle farm. |
Sebastian Grant
DieHard
nsw
soarer TT
Posts: 683
Reg: 01-2008
|
Thanks for the response everybody. Walter, who would I be looking for? Am I just looking for a fibreglasser or say a boat repairer? I really don't know where to start. |
Miles Baker
Goo Roo
Vic
66 Mustang GT Convertible, 55 Chevy Bel Air, 69 Firebird 455, 69 Nova SS Clone
Posts: 1798
Reg: 08-2005
|
Go nuts. Insurance? Pfff. You paid them to transport your goods and they damaged them. Take lots of photos of the piss poor job they did packing it. Look into your local small claims court. Then call head office, find the highest up guy you can, and tell him you will be listing him as the respondent in your claim. How would he like to spend his afternoon in small claims court?
Do you get your car back from the mechanic with a dent in the side and he says "oh I'm sorry you didn't pay for insurance while I was fixing the motor"?
Importantly, they did the packing. |
Sebastian Grant
DieHard
nsw
soarer TT
Posts: 684
Reg: 01-2008
|
You're right Miles. I found little bits of cf in the bubble wrap, broke my heart haha. Depending on cost of repair I may just persue TNT for damages but if it can be repaired cheaply I won't bother. The question is how do I prove that it wasn't damaged prior to transportation? |
Walter Gillmore
TryHard
QLD
TT JZZ30
Posts: 346
Reg: 07-2009
|
i would take it up with TNT as you stated they obviously lied about the time it took. so there's something going on they aint telling you. ask if it got damage from when it was picked up or while it was in the warehouse or when transporting it to you. then ask why it took them so long to construct a cardboard box. really break them down as i suspect it was damaged from pickup and it took them that long to figure out what to do with it.
as miles says, go to your local small claims court and take it from there.
cant remember the name of the place mate, sorry. its something really obvious tho like custom carbon? i used to work near them, but i would think it would be a little on the costly side |
Sebastian Grant
DieHard
nsw
soarer TT
Posts: 685
Reg: 01-2008
|
I think you're on the money Walter. I'll give them a ring tomorrow and see what I can come up with. |
Sebastian Grant
DieHard
nsw
soarer TT
Posts: 686
Reg: 01-2008
|
By the way Walter you're right, the place is called custom carbon. Also, has anyone on here dealt with fibremotive before? Apparently they work with carbon fibre. |
Walter Gillmore
TryHard
QLD
TT JZZ30
Posts: 349
Reg: 07-2009
|
haha sick got it right i know they do pretty much anything with carbon fibre. |
Miles Baker
Goo Roo
Vic
66 Mustang GT Convertible, 55 Chevy Bel Air, 69 Firebird 455, 69 Nova SS Clone
Posts: 1800
Reg: 08-2005
|
Take photos. Show it in the packaging, the impact marks the points of the hood made in the box, that it wasn't supported properly, the chips. Get a stat dec from the seller, photos if he has them. Might help to get someone who does bodywork say that the photos of the wrapping show the part was improperly wrapped.
When hoods are shipped, they are usually SECURED inside a SOLID box built around them. Either wood, or they fill a cardboard box with a product like Sealed Air Instapak. Check out how that product works - the foam is sprayed in bags wet and the part is sat in to make a bottom mold. Then another bag is put on top and filled to make a top mold. That is what a reasonable person would expect a professional packer to use. Not a sheet of bubble wrap. Negligence is all about not living up to what a reasonable person would expect of them. |
Miles Baker
Goo Roo
Vic
66 Mustang GT Convertible, 55 Chevy Bel Air, 69 Firebird 455, 69 Nova SS Clone
Posts: 1801
Reg: 08-2005
|
http://www.sealedair.com/products/protective/instapak/foam-in-place.html
Interestingly it is also available in smaller bags that have the monomers already inside. You pop the inner containers and the bag starts to inflate. Ingenious products.
Their competition, Pack & Send do use this product: http://www.packsend.com.au/packsendcms/foam_packaging |
Tim Ross
Goo Roo
Qld
TT (6+2>8)
Posts: 1224
Reg: 09-2007
|
We use instapak at work as well for bullbar transporting...
Anyways... as soon as I saw the letters T... N... and T... I just thought straight away, that sounds typical.
We have a dealer in Gosford who buys from us and uses TNT to save a few bucks, and ALWAYS has damaged product due to the fact that they take no care whatsoever with their cargo... and they have the nerve to blame us for not packaging properly.
Good luck... TNT are awesome at wiping their hands of liability. |
Sebastian Grant
DieHard
nsw
soarer TT
Posts: 689
Reg: 01-2008
|
Funnily enough it was wrapped in a pack and send box and has there stickers on it so I guess they chimed in somewhere along the line. Thank you all for your responses, I will pursue legal action but as I said before if anyone knows a place in sydney that can repair this that would be great. I would have a better chance of getting TNT to fork out for repair work than a full replacement. |
Miles Baker
Goo Roo
Vic
66 Mustang GT Convertible, 55 Chevy Bel Air, 69 Firebird 455, 69 Nova SS Clone
Posts: 1802
Reg: 08-2005
|
Yeah, no court will give you replacement cost. |
David Grab
Goo Roo
SA
T78
Posts: 1880
Reg: 01-2008
|
Oh man Sebastian that sucks so much, i feel for ya buddy
From my experience with transport companies you have to have a ABN to get insurance. I know that the reputation of TNT is quite shocking so the few Vertex kits that i had to send interstate i used the place ive dealt with before which is Northline Freight. Anyway when sending stuff through them i have to give them an ABN and pay a bit extra depending on the value of the product, normally goes up by a $1,000 value. Anyway ask Brendan is he did use an ABN or has one and got insurance, if so your all sweet. If not i fear you wont get the answer your looking for. I myself dont have an ABN, just use a family friends and put my name down as the director haha |
Sebastian Grant
DieHard
nsw
soarer TT
Posts: 691
Reg: 01-2008
|
The plot thickens. I spoke to brendan today and he said that he used pack & send but it was delivered to me by TNT. Looks like pack & send damaged it and are trying to shift the blame to TNT. |
Will Schultz
TryHard
new south wales
tt
Posts: 209
Reg: 05-2007
|
Pack & send would have sub contracted to TNT which isn't uncommon.
I think your problem will be that no one is a 'common carrier' and as such pretty much take no responsibility for anything even if it is their own stupidity that caused it.
Unless of course you pay for insurance which is usually expensive.
Miles made a good point that they packed it though looking at the pack & send terms and conditions they say basically the same thing.
I'd still be on the phone to them to see what can be done.
Good luck with it mate, that sucks |
David Grab
Goo Roo
SA
T78
Posts: 1900
Reg: 01-2008
|
Sebastian i think now your officially •••••• that two companies are involved, i think both will shift blame on one another but no one will accept it leaving you high and dry. I dont think insurance would have been all that expensive, i think the problem is that you need an ABN to get it. |
Aaron Casey
Goo Roo
nsw
'94 jzz30 gttl, 2 mini's one supercharged
Posts: 1431
Reg: 08-2005
|
sebastian, i sent you a pm if you are interested. |
David Grab
Goo Roo
SA
T78
Posts: 1999
Reg: 01-2008
|
Sebastian anything happening with insurance of anything of that nature? |
Ben Socratous
Goo Roo
SA
as i drive though the valley of the 1/4 mile, i shall fear no falcodore, for the angel of boost is with me
Posts: 2218
Reg: 07-2005
|
I used Pack & Send to ship my Siebon carbon bootlid interstate and had no dramas. I'll hazard a guess and say that Brendan used the depot on Unley Rd (being closest to where he lived) and that is the same one I used. I asked quite a few questions re shipping of the carbon products and they said that they have never had an issue as they ship custom carbon products for a bloke up the road all the time (and showed me some items awaiting transport to prove it). Sounds to me like TNT couldn't be fcuked looking after it right (no surprises there!). |
Paul Mainey
TryHard
NSW
Supercharged V8
Posts: 148
Reg: 06-2006
|
I'd agree with you on that one Ben. We shipped a $15K microscope from NSW to WA with TNT (Company preferred for some reason) and when it arrived it had been dropped. The microscope was packed in a special case with ample packing to ensure no damage during normal transit and from the look of the case it appeared it had been dropped on its end from a reasonable distance. It wasn't worth claiming on our company insurance and TNT accepted no responsibility for it either. |
Ken Yo
TryHard
Victoria
V8 SC400
Posts: 190
Reg: 08-2009
|
10. All other liability to you
10.1 Services are supplied at your risk. You:
(a) bear the risk of loss or damage to the goods, unless we have agreed to extend the warranty for
carriage of the goods, in which case we are liable to pay you only up to the limit of the extended
warranty.
(b) always bear all risk of loss or damage arising in connection with the goods.
10.2 We and the persons referred to in clause 1.7 are not liable for any delay, loss, or damage arising
from the supply of or failure to supply services (including any loss of, deterioration in, mis-delivery of,
or failure to deliver, goods), for any reason whatsoever including our breach of contract, negligence, breach
of duty as bailee, or willful act or default.
10.3 We and the persons referred to in clause 1.7 have the benefit of these exclusions and limitations
of liability even if any loss or damage arises for any reason whatsoever including our breach of contract,
negligence, breach of duty as bailee, or willful act or default.
10.4 Clauses 10.1 to 10.3 also apply in respect of claims for consequential losses including loss of profits.
Saw this in the Terms and Conditions on their website. My 2 cents worth. |
Sebastian Grant
DieHard
nsw
soarer TT
Posts: 737
Reg: 01-2008
|
No David i'm not going to pursue this any further. I talked to a lawyer and he said I can't do anything about legally. My only chance would be to try and shame or annoy them into some compensation but I don't have the time for that. I've heard good things about pack and send but they did a terrible job this time. From what I gather it was a sequence of events that caused the damage. First pack and send did sweet f all to pack this properly. Brendan bubble wrapped it, pack and send used two bits of styrafoam on the sides and a box that was way to big. Then TNT not knowing which way up to store it transported it sitting on the windscreen side hence the damage.
I spoke to Brendan and he said that he would go there and talk to them bit he just flagged it as well I guess as I rang him back after and he didn't answer. Things like this happen to me all the time and it really tests me as I really do believe in karma and try and help people out as much as I can but none of the good vibes seem to ever return. |
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