Tuesday, September 13, 2005 - 08:32 pm, by: Ollie Ernst(Oli_g)
Yep. Check out userid "ollie500" for the numbers. We've been averaging nearly 100 auctions a week for the past 6 months. The numbers should actually be higher but some lazy pricks don't leave feedback. Keeps us fairly busy though.
Tuesday, September 13, 2005 - 09:03 pm, by: Ollie Ernst(Oli_g)
Yeah, don't I know it Stuart. That guy was an absolute nutjob. Didn't pay for the item and was utterly obnoxious so I left him a negative and he responded with bullshit statements about the item being in crap condition. He hadn't even SEEN the item. Prick. That's one thing that ••••• me with Ebay. Even if you can prove someone left you blatantly bullshit negatives they won't remove them. Their response is just "Don't worry about it. Most bidders will be able to see he's lying". Meh. Not much you can do.
Tuesday, September 13, 2005 - 10:44 pm, by: Stuart Butler(Stuartb)
Yep, ebay are not the greatest at customer service, ever tried ringing there power seller line, what a joke, and paypal are a pain in the arse, happy to do reversals with no info why due to the "privacy " of the fraudster
Wednesday, September 14, 2005 - 05:41 am, by: Ollie Ernst(Oli_g)
Yeah Jeff. You can post a response, and I did take advantage of that option. Still sucks though.
As a seller you should be able to leave negative feedback for non-payers to warn other sellers, without fear of bullshit retaliatory negative feedback. Particularly if you've followed the procedure of lodging non-paying bidder alerts through Ebay and they can see there's been no response from the deadbeat bidder. Receiving a few of these retaliatory negatives has the potential to impact on business by causing potential buyers/bidders to baulk when considering to buy from you. Yes they're normally cluey enough to follow the trail and see what's happened but some aren't, and some are too lazy to even look. They just see recent negatives and choose not to bid.
The result is that sellers often don't leave negatives for deadbeat bidders. They simply lodge non-paying bidder alerts and request their fees be refunded and leave it at that. Then the deadbeat goes on the do it again and again and without the track record of negative feedbacks the new sellers are none the wiser until they've been stung.
The only option Ebay provide is to set your preferences to block bidders with 2 unpaid item strikes in the last 30 days, which we do. We also restrict bidders with less than a 3 rating to bidding on 2 items in a 10 day period because we've been stung by zero feedbackers a few times.
Wednesday, September 14, 2005 - 02:02 pm, by: Stuart Butler(Stuartb)
I have only replied to a nuetral once when a guy really pissed me off, I do leave negatives for non paying bidders but only do it on the last day that feedback can be left to advoid retalitory negatives, I just mark in my diary what day to do it and off I go.
Wednesday, September 14, 2005 - 05:51 pm, by: David Vaughan(Davidv)
It appears that ebay will soon (November) be removing ratings from people who "do not participate in the unpaid item process" (or words to that effect). Their comment will not be removed, only their rating. It seems they have moved a little bit.
Wednesday, September 14, 2005 - 06:19 pm, by: David Vaughan(Davidv)
Have you written to them? If so, I would give them only 24 hours but eBay is also introducing a "tutorial" for people with fewer than ten feedbacks and wanting to leave neutral or negative feedback, and it may say something different.
Wednesday, September 14, 2005 - 06:26 pm, by: Ollie Ernst(Oli_g)
Jason.......Also depends on whether you put any conditions in your auction like "payment is due within 7 days" etc. If you did, some people like to take the maximum amount of time you give them to pay. I wouldn't get too anxious for the first 3 or 4 days at least.
As David says, "have you written to them yet?" They may be waiting for you to contact them with payment options, bank account details, postal address if they're planning to mail payment, etc.
Wednesday, September 14, 2005 - 08:02 pm, by: Ollie Ernst(Oli_g)
Hmmmm. I'd still give it a few days. As Graham says, many people don't check email daily.
What we do with our auctions is allow 5 working days for buyers to pay. If no response after that we send a reminder. If still nothing after about 3 or 4 days after the reminder we send another email stating that if they don't contact us within 48 hours we'll lodge a non-paying bidder alert with Ebay and if no contact is made within 7 days after that we'll leave a negative feedback and relist. That might sound like a generous amount of time but we sell a lot of stuff and have come across all sorts of reasons why people haven't been able to reply. One guy said he bid before he left to go on holidays ice fishing in Alaska. He had immaculate feedback so we believed him and he's turned out to be a brilliant regular buyer.
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Keeps us fairly busy though.
